BrandPurl is operated by Yunuo Fang Cultural Creative Limited (予諾舫文創有限公司), a company registered in Hong Kong with its registered address at Room D3, 11/F, Luk Hop Industrial Building, 8 Luk Hop Street, San Po Kong, Kowloon, Hong Kong ("BrandPurl", "we", "us"). This is also the merchant entity identified on your Stripe checkout, receipt, or invoice. These Terms govern your access to the BrandPurl website, workspace, AI tools, media storage, and publishing features (the "Service").
By creating an account, checking the agreement box, purchasing a plan, or using the Service, you agree to these Terms and our Privacy Policy.
1. Eligibility and accounts
- You must be at least 18 years old and legally able to enter into this agreement.
- You must provide accurate account information and keep your sign-in credentials secure.
- You are responsible for activity performed through your account and connected social accounts.
- Tell us promptly if you believe your account or payment method has been used without authorization.
2. Trial, plans, and brand workspaces
New eligible accounts receive one three-day trial and 30 general credits. The trial is available once per person or account and may not be repeatedly recreated. Paid plan limits, monthly credits, and included brand workspaces are shown on the pricing page at purchase.
Annual and one-time annual plans release their included credits monthly. Paying for a year does not make the full annual credit allowance available on the first day.
3. Subscriptions and cancellation
Card subscriptions renew automatically each month or year at the price displayed during checkout until canceled. You authorize Stripe to charge the saved card for each renewal. You can cancel or update the payment method through BrandPurl's Stripe billing portal. Cancellation stops future renewals and normally leaves access active until the end of the already-paid term.
We will give reasonable notice before a material price change applies to a future renewal where applicable law requires it.
4. Credits, credit packs, and custom services
One-time plans do not renew. General credits can be used only for the eligible content, image, canvas, and publishing actions shown inside the Service. Video credits are a separate balance and can be used only for AI video generation. Credits have no cash value, cannot be transferred or resold, and do not represent stored money.
Alongside subscriptions and credit packs, we also offer dedicated custom services (bespoke content, campaign, or integration work) under a separately agreed scope, price, and timeline. Section 5 (payment) and Section 12 (liability) of these Terms apply to custom services except where the separate agreement expressly says otherwise.
5. Payment, taxes, and refunds
Prices on the site are listed in US dollars. Stripe may present an equivalent HKD or local-currency amount for supported one-time payment methods. You are responsible for taxes, bank charges, or currency-conversion charges that legally apply to your purchase.
You may request a full refund of your first subscription payment or an unused credit pack within 7 days of purchase, provided no credits from that purchase have been used. Outside that window, or once any credit has been used, purchases are final, except where applicable law or payment-network rules require otherwise. The full policy — including exceptions and how to request a refund — is in our Refund Policy.
6. AI-generated content
BrandPurl's AI features (text, image, and video generation) are powered by a mix of providers, which may include MiniMax, OpenAI, Google Gemini, and Volcengine/ARK (including its Doubao-Seedance video models), depending on the feature and configuration in effect at the time. AI output can be inaccurate, incomplete, biased, similar to third-party material, or unsuitable for a particular market.
You must review all AI-generated copy, images, video, claims, disclosures, and targeting before publication. BrandPurl does not guarantee that output is legally compliant, factually correct, non-infringing, or effective for your business. To the extent permitted by law, IP rights in output you generate belong to you, but similar prompts by other users may produce similar results, and you remain responsible for clearing any third-party rights before commercial use.
You may not use the AI features to generate or distribute content that infringes third-party rights, is unlawful, deceptive, or defamatory, or that depicts a real person in a fabricated way intended to mislead (deepfakes) without that person's consent.
7. Your content and permissions
You retain your rights in content you upload. You grant us a limited license to host, process, transform, and transmit that content only as needed to operate the Service and perform your requested actions. You confirm that you have the rights and permissions needed for content, trademarks, product material, personal data, and connected accounts you provide.
8. Copyright complaints
If you believe content published through the Service infringes your copyright, email dmca@brandpurl.com with: your contact details, the specific location of the content, a description of the work you claim is infringed, and a good-faith statement that the use is unauthorized. We will review valid notices and respond within 7 business days.
9. Acceptable use
You may not use the Service to violate law or third-party rights; distribute malware, fraud, spam, or deceptive content; impersonate others; bypass usage limits or security controls; scrape or reverse engineer protected parts of the Service; or generate or publish content that a connected platform prohibits.
10. Third-party services
Stripe, Supabase, our AI providers, Cloudflare R2, Upload-Post, and the social platforms you connect to operate under their own terms and may change, limit, reject, or interrupt their services. BrandPurl is not responsible for a third-party platform's suspension, API change, delivery failure, or content decision.
11. Suspension and termination
We may restrict or suspend access when reasonably necessary to protect users, investigate abuse or payment reversals, comply with law, or prevent harm to the Service. You may stop using BrandPurl at any time. Sections that by their nature should continue—including payment obligations, intellectual-property terms, disclaimers, and dispute terms—survive termination.
12. Service availability and liability
The Service is provided on an "as available" basis. To the maximum extent permitted by law, we disclaim implied warranties and are not liable for indirect, incidental, special, punitive, or consequential losses, lost profits, lost data, failed campaigns, or social-platform actions. Our aggregate liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms excludes liability that cannot legally be excluded, including liability for our fraud or gross negligence.
13. Governing law
These Terms are governed by the laws of Hong Kong, without limiting any mandatory consumer rights that apply where you live. The courts of Hong Kong have jurisdiction unless applicable law requires another forum.
14. Changes and contact
We may update these Terms as the Service changes. Material changes will be announced in the Service or by email before they take effect where required. Questions can be sent to support@brandpurl.com.