BrandPurl sells immediate access to digital software services and metered AI capacity. Outside the 7-day window described below, purchases are final and non-refundable except where applicable law or payment-network rules require otherwise.
1. 7-day refund window
If you have not used any credits from a purchase, you may request a full refund within 7 days of that purchase:
- First subscription payment — full refund within 7 days, provided no credits from that billing cycle have been used.
- Credit packs (general or video) — full refund within 7 days of purchase, provided none of the purchased credits have been used.
- Once any credit from a purchase has been used, that purchase becomes non-refundable, even if the 7-day window has not yet passed.
To request a refund under this window, contact support@brandpurl.com within 7 days of the charge.
2. Subscription cancellation
You may cancel an automatically renewing card subscription through the Stripe billing portal. Cancellation prevents the next renewal. Outside the 7-day window in Section 1, cancellation does not refund the current month or year, and access normally continues until the end of the paid term.
3. One-time plans and credit packs after the refund window
Once the 7-day window has passed, or once any credits from a purchase have been used, one-time plans, general credit packs, video credit packs, and other digital add-ons are non-refundable. Used or partially used credits are not refundable, exchangeable, or redeemable for cash.
4. Custom / dedicated services
Refunds for custom or dedicated services are governed by the separate agreement made for that engagement.
5. Service outages
If a confirmed BrandPurl service outage prevented you from using the Service, we may issue a prorated refund or credit for the affected period at our discretion.
6. Exceptions
We will review a payment when there is credible evidence of a duplicate charge, processing error, unauthorized transaction, or another circumstance where applicable law or Stripe's payment-network rules require a correction. Approval is not automatic and may require account, receipt, and payment verification.
7. Processor reversals and disputes
If Stripe, a bank, or a payment network reverses a payment, BrandPurl may revoke the related plan or credits. If those credits have already been used, the account may be paused for billing review. Opening a chargeback does not expand any rights beyond those provided by law, this policy, or payment-network rules.
8. How to report a payment problem
Contact support@brandpurl.com with the BrandPurl account email, Stripe receipt or invoice reference, payment date, amount, and a short explanation. Do not send a full card number, password, or verification code.
For subscription and payment terms, also read the Terms of Service.